This User Agreement ("Agreement") is an agreement between FrozenWeb ("FrozenWeb") and the party set forth in the related order form incorporated herein by reference (together with any subsequent order forms submitted by Customer, the "Order Form"), and applies to the purchase of all services (collectively, the "Services") ordered by Customer on the Order Form. Such party is referred to in this Agreement as "Customer" or "you".

PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING ON THE BUTTON ON THE ORDER FORM, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT, INCLUDING FROZENWEB'S USAGE POLICY. YOUR USE OF THE SERVICES CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.

FrozenWeb reserves the right to reject this Agreement for any reason or no reason, prior to acceptance thereof by FrozenWeb. Activation of the Services shall indicate FrozenWeb's acceptance of this Agreement. Subject to the terms and conditions of this Agreement, FrozenWeb will provide to Customer the Services selected by Customer set forth on the Order Form.

1. Usage Policy
Under this Agreement, Customer shall comply with FrozenWeb's then current "Usage Policy", as amended, modified or updated from time to time by FrozenWeb, which currently can be viewed at http://www.FrozenWeb.co.uk/usage_policy.php, and which is incorporated in this Agreement by reference. Customer hereby acknowledges that it has reviewed the Usage Policy and that the terms of the Usage Policy are incorporated herein by reference. In the event of any inconsistencies between this Agreement and the Usage Policy, the terms of the Usage Policy shall govern. FrozenWeb does not intend to systematically monitor the content which is submitted to, stored on or distributed or disseminated by Customer via the Service (the "Customer Content"). Customer Content includes content of Customer's customers and/or users of Customer's website. Accordingly, under this Agreement, you will be responsible for your customers content and activities on your website. Notwithstanding anything to the contrary contained in this Agreement, FrozenWeb may immediately take corrective action, including removal of all or a portion of the Customer Content, disconnection or discontinuance of any and all Services, or termination of this Agreement in the event of notice of possible violation by Customer of the Usage Policy. In the event FrozenWeb takes corrective action due to a violation of the Usage Policy, FrozenWeb shall not refund to Customer any fees paid in advance of such corrective action. Customer hereby agrees that FrozenWeb shall have no liability to Customer or any of Customer's customers due to any corrective action that FrozenWeb may take (including, without limitation, disconnection of Services).

2. Amendment
FrozenWeb may amend, modify or update this Agreement or the Usage Policy at any time in its sole discretion, and Customer shall be bound by any such amendment, modification or update. FrozenWeb may, but is under no obligation to, provide notice of any amendment, modification or update of this Agreement or the Usage Policy. Any modification is effective on the earlier of two days after posting on FrozenWeb's website or two days after the sending of a notice by FrozenWeb to Customer by email or conventional mail. If any material modification to this Agreement or the Usage Policy is unacceptable to you, you may terminate your subscription as provided in Section 3. However, if you do not terminate the Agreement, or if you continue to use the Services following effectiveness of the modification, your continued use will mean that you have accepted that modification. FrozenWeb reserves the right to amend its service offerings and add, delete, suspend or modify the terms and conditions of the Services at any time and from time to time, and to determine whether and when any such changes apply to both existing and future customers.

3. Term; Termination; Cancellation Policy
The initial term of this Agreement shall be as set forth in the Order Form (the "Initial Term"). The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew for successive terms of equal length as the Initial Term, unless terminated or cancelled by either party as provided in this section. The Initial Term and all successive renewal periods shall be referred to, collectively, as the "Term".

This Agreement may be terminated
(i) by FrozenWeb in the event of nonpayment by Customer, (ii) by FrozenWeb, at any time, without notice, if, in FrozenWeb's judgment, Customer is in violation of any term or condition of the Usage Policy or Customer's use of the Service disrupts or, in FrozenWeb's judgment, could disrupt, FrozenWeb's business operations and (iii) by FrozenWeb in accordance with Sections 1, 8, and 9 of this Agreement.

If FrozenWeb cancels this Agreement prior to the end of the Term or you cancel this agreement prior to the end of the Term, FrozenWeb shall not refund to you any fees paid in advance of such cancellation and (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation, (ii) you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term.

4. Billing and Payment
Payment Policy

Setup Fee
The setup fee is required before service is activated, if applicable.
The setup fee and domain name registration fee are non-refundable.

Hosting Fees
The minimum contract is 1 months.
All services are on a monthly basis only. There are no month-to-month prepayment programs.
Full payment of the setup fee, if applicable, and, if the account is not a domain transfer, the domain name registration fee, are required before any hosting service is rendered.
Unless the account was ordered during a promotion, the initial 1 month is billed 30 days after signup. The credit card on file will be automatically processed for payment.

Payment Method - Credit Card
FrozenWeb accepts credit and debit card payments (Visa, MasterCard, American Express, Switch, Solo, Visa Delta, Visa Electron).
Online credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to FrozenWeb's refund policy.
Credit card will be billed on the first day of the billing cycle. If the credit card fails, we will retry every 5 days. If the credit card fails a 2nd time, the account will be suspended. If it fails a 3rd time, the account will be cancelled.
If payment is not received on time, then the account is cancelled.

Policy Changes
FrozenWeb reserves the right to change prices at any time.
All monetary transactions will occur in the customers choosen currency.

Additional Features
Additional features such as disk space and email can be added at any time and are billed monthly.
Monthly additional feature prices are not prorated.
Add on costs are non-refundable regardless of whether the service was used.
Credit Card: Charges are assessed in real time for the current month and every upcoming month until the end of their billing cycle.
Credit card will be billed on the first day of the billing cycle. If the credit card fails, we will retry every 5 days. If the credit card fails a 2nd time, the account will be suspended. If it fails a 3rd time, the account will be cancelled.
Additional services will be activated when payment is received.

Renewal and Billing Schedule
FrozenWeb automatically renews your account based on your previous payment option.

5. FrozenWeb as Reseller or Licensor.
FrozenWeb is acting only as a reseller or licensor of the hardware, software and equipment used in connection with the products and/or Services that were or are manufactured or provided by a third party ("Non-FrozenWeb Product"). FrozenWeb shall not be responsible for any changes in the Services that cause the Non-FrozenWeb Product to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer's defects of Non-FrozenWeb Product either sold, licensed or provided by FrozenWeb to Customer or purchased directly by Customer used in connection with the Services will not be deemed a breach of FrozenWeb's obligations under this Agreement. Any rights or remedies Customer may have regarding the ownership, licensing, performance or compliance of Non-FrozenWeb Product are limited to those rights extended to Customer by the manufacturer of such Non-FrozenWeb Product. Customer is entitled to use any Non-FrozenWeb Product supplied by FrozenWeb only in connection with Customer's permitted use of the Services. Customer shall use its best efforts to protect and keep confidential all intellectual property provided by FrozenWeb to Customer through any Non-FrozenWeb Product and shall make no attempt to copy, alter, reverse engineer, or tamper with such intellectual property or to use it other than in connection with the Services. Customer shall not resell, transfer, export or re-export any Non-FrozenWeb Product, or any technical data derived therefrom, in violation of any applicable United States or foreign law.

6. IP Address Ownership.
If FrozenWeb assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to FrozenWeb, and Customer shall have no right to use that Internet Protocol address except as permitted by FrozenWeb in its sole discretion in connection with the Services, during the term of this Agreement. FrozenWeb shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by FrozenWeb, and FrozenWeb reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.

7. Caching.
Customer expressly (i) grants to FrozenWeb a license to cache the entirety of the Customer Content and Customer's website, including content supplied by third parties, hosted by FrozenWeb under this Agreement; and (ii) agrees that such caching is not an infringement of any of Customer's intellectual property rights or any third party's intellectual property rights.

8. CPU Usage.
Customer agrees that Customer shall not use excessive amounts of CPU processing on any of FrozenWeb's servers. Any violation of this policy may result in corrective action by FrozenWeb, including assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken in FrozenWeb's sole and absolute discretion. If FrozenWeb takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action.

9. Bandwidth and Disk Usage.
Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). FrozenWeb will monitor Customer's bandwidth and disk usage. FrozenWeb shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken in FrozenWeb's sole and absolute discretion. If FrozenWeb takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action.

10. Property Rights.
FrozenWeb owns all right, title and interest in and to the Services and FrozenWeb's trade names, trademarks, service marks, inventions, copyrights, trade secrets, patents, know-how and other intellectual property rights relating to the design, function, marketing, promotion, sale and provision of the Services and the related hardware, software and systems ("Marks"). Nothing in this Agreement constitutes a license to Customer to use or resell the Marks.

11. Customer Website; ECommerce; Customer Warranties.
Customer shall be solely responsible for the development, operation and maintenance of Customer's website, online store and ecommerce activities, for all products and services offered by Customer or appearing online and for all contents and materials appearing online or on Customer's products, including, without limitation (i) the accuracy and appropriateness of the Customer Content and content and material appearing in its store or on its products, (ii) ensuring that the Customer Content and content and materials appearing in its store or on its products do not violate or infringe upon the rights of any person, and (iii) ensuring that the Customer Content and the content and materials appearing in its store or on its products are not defamatory or otherwise illegal. Customer shall be solely responsible for accepting, processing and filling customer orders and for handling customer inquiries or complaints. Customer shall be solely responsible for the payment or satisfaction of any and all taxes associated with its website and online store.

Customer shall be responsible for the security and confidentiality of any customer information (including, without limitation, customer credit card numbers) that Customer may receive as a result of its website or online store.

Customer is responsible for keeping a copy of their most current web site files as backup on a remote system (not on FrozenWeb servers). FrozenWeb is not responsible for any lost files, information, or data. FrozenWeb does not provide any file retrieval services.

Customer understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. FrozenWeb reserves the right to modify the processing times at any time without notice. If a client or FrozenWeb support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system.

Customer represents and warrants to FrozenWeb that Customer owns or has the right to use the Customer Content and material contained therein, including all text, graphics, sound, music, video, programming, scripts and applets, and the use, reproduction, distribution and transmission of the Customer Content and any information and materials contained therein does not, and will not, (i) infringe or misappropriate any copyright, patent, trademark, trade secret or any other proprietary right of a third party, (ii) violate any criminal laws or (iii) constitute false advertising, unfair competition, defamation, an invasion of privacy, violate a right of publicity or violate any other law or regulation. Customer grants FrozenWeb the right to reproduce, copy, use and distribute all and any portion of the Customer Content to the extent needed to provide and operate the Services.

12. Disclaimer of Warranty.
Customer agrees to use all Services and any information obtained through or from FrozenWeb, at Customer's own risk. Customer acknowledges and agrees that FrozenWeb exercises no control over, and accepts no responsibility for, the content of the information passing through FrozenWeb's host computers, network hubs and points of presence or the Internet.

THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS. NONE OF FROZENWEB, ITS PARENT, SUBSIDIARY OR AFFILIATED CORPORATIONS, OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, AGENTS, SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS OR THE LIKE (EACH, A "FROZENWEB PERSON") MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, FOR THE SERVICES OR ANY EQUIPMENT FROZENWEB PROVIDES. NO FROZENWEB PERSON MAKES ANY WARRANTIES THAT THE SERVICES WILL NOT BE INTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. FROZENWEB IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER'S CUSTOMERS VIA THE SERVICES PROVIDED BY FROZENWEB. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY ANY FROZENWEB PERSON, WILL CREATE A WARRANTY; NOR MAY YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

The terms of this section shall survive any termination of this Agreement.

13. Indemnification.
Customer agrees to indemnify, defend and hold harmless FrozenWeb and its parent, subsidiary and affiliated companies, and each of their respective officers, directors, employees, shareholders and agents (each an "indemnified party" and, collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to (i) Customer's use of the Services, (ii) any violation by Customer of the Usage Policy, (iii) any breach of any representation, warranty or covenant of Customer contained in this Agreement or (iv) any acts or omissions of Customer. The terms of this section shall survive any termination of this Agreement.

14. Limitation of Liability.
Customer agrees that no FrozenWeb Person, under any circumstances, shall be held responsible or liable for situations where the Services are accessed by third parties through illegal or illicit means, including situations where such data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to FrozenWeb at the time) which may exist in the Services or FrozenWeb's equipment used to provide the Services.

Under no circumstances, including negligence, shall any FrozenWeb Person be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or use by Customer, any of its customers, any Reseller Customer or any other third party, whether in an action in contract or tort or strict liability or other legal theory, even if FrozenWeb has been advised of the possibility of such damages. No FrozenWeb Person shall be liable to Customer, any of its customers, any Reseller Customer or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to FrozenWeb's records, programs, equipment or services.

Notwithstanding anything to the contrary in this Agreement, FrozenWeb's maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims (whether in contract, tort, including negligence, quasi-contract, statutory or otherwise) shall not exceed the actual dollar amount paid by Customer for the Services which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.

Customer understands, acknowledges and agrees that if FrozenWeb takes any corrective action under this Agreement because of an action of Customer or one if its customers or a Reseller Customer, that corrective action may adversely affect other customers of Customer or other Reseller Customers, and Customer agrees that FrozenWeb shall have no liability to Customer, any of its customers or any Reseller Customer due to such corrective action by FrozenWeb.

This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement. The terms of this section shall survive any termination of this Agreement.

15. Force Majeure.
FrozenWeb shall not be liable for failure or delay in performing its obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

16. Assignment.
Customer shall not have the right to assign this Agreement without the prior written consent of FrozenWeb. This Agreement shall be binding upon and inure to the benefit of Customer and FrozenWeb and their successors and permitted assigns.

17. Entire Agreement; Severability.
This Agreement, together with the Order Form and any other documents or agreements specifically identified in this Agreement, represents the entire agreement between the parties, and supercedes all previous representations, understandings or agreements. If any provision of this Agreement shall be held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this Agreement shall remain in full force and effect.

Customer hereby represents that he, she or it is either, an individual entering this Agreement for his or her personal use and is over 18 years of age, or a corporation, limited partnership or other legal entity, duly organized, validly existing and in good standing under the laws of the state of its organization and the person acting on behalf of Customer is duly authorized to accept, execute and deliver this Agreement on behalf of Customer.