14 Days Money Back Guarantee

If you are dissatisfied with your service for any reason, you will receive a full refund (minus overage charges) if you cancel your account within 14 days of activation.
Our refund policy does not apply to any additional items or services; this includes but is not limited to Dedicated IP's.

Also NOT included are Domain Registration services, SSL Certificates, and One-time Setup Fees.

No refunds are available after the initial 14 day period. Any request for cancellation must be received via the web, regular mail or fax and you will receive a confirmation upon the cancellation of your account.
Cancellations over the telephone and informal email are not accepted.

This 14 day money back guarantee does not apply to any fees associated with these accounts. Accounts cancelled/terminated by FrozenWeb.
For violating our Usage Policy do not qualify for our 14 day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 3-4 working days for refunds to take place.